There's a problem with my order

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Can I change my shipping address?

If your order has already been processed or shipped it may be too late to update your shipping address but we will do our best to get your request addressed in a timely manner. Orders are typically shipped in 1-2 business days from purchase unless otherwise stated. 

Please contact us with your order number from your email confirmation and your updated shipping address so we can get your order updated immediately. 

Fill out our address change form!

Can I return/exchange my item(s)?

Returns will only be accepted within 30 days from receipt. We are unable to accommodate any requests outside of this timeframe.

We are unable to accept exchanges. If you wish to exchange your item for a different size, color, etc., simply return the item per the policy described and purchase the item you wish to receive.

All items must be returned in their original condition and must not be washed, worn, or altered. Please mail returns meeting the above guidelines to:

Attn: Love One Returns, 1027 Murfreesboro Pike, Nashville, TN 37217 

Please include the merchandise, packing slip, and a note explaining the return. Failure to include a packing slip will delay processing of your return.

The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.

If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete please email us at store@loveoneinternational.org.

If damaged, please provide evidence of the damage in your email and we will provide a return label via email. Once the damaged item has arrived at our facility, we will provide a replacement provided the item is in stock. If not, we will provide another item of equal value.

If your order contains an incorrect item, please email us and we will provide a return label via email. Once the incorrect item has arrived at our facility, we will ship the correct item to the address provided. If for some reason the correct item is no longer in stock we will submit a refund for that item or can send a replacement item of equal value at your request.

We are not responsible for damages to merchandise once the item has been washed or worn.

Can I send this as a gift? What financial details will be included with my order?

Packing slips do not contain pricing information. Receipts will only be sent to the email address used to place the online order. 

Where can I find sizing information?

Please refer to the size chart listed in the product description on the webstore. 

Did my order go through?

You can only be certain that your order was completed if you received an order confirmation email with an order number

Order numbers are typically 4-6 numerical digits preceded by the store identifier and hashtag (LOVE#1001). 

Your order confirmation email is sent to the email address provided during checkout upon order completion. Please be sure your email is spelled correctly on your user account and check your spam or junk folder! 

If you still can’t find your order confirmation email please contact us with as many of the following details you can:

  • First and Last Name
  • Email Address
  • Shipping address
  • Store name and order contents

Tracking shows my package has been delivered but it’s not here. What can I do?

First confirm the shipping address listed on your order confirmation email is complete and accurate. 

If your shipping address is correct please check for the following: 

  • Look for a notice of attempted delivery.
  • Look around the delivery area, mailbox, garage, side of house, etc. for your package.
  • See if someone else (neighbors, family, roommate) accepted the delivery.
  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.
  • Ask your mail carrier if they recall the delivery.
  • ​Contact your local post office for a GPS location of where and when the package was dropped off. 

Typically packages will still deliver 1-2 days after showing a Delivered status. Please contact us if your package does not show up after 5 business days of showing a Delivered status.